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Shipping & Returns
Shipping forms
At Oxfordshoesonline.com, the SHIPPING cost will ALWAYS be FREE, except for shipments outside the Spanish peninsula.
Oxfordshoesonline.com is not responsible for additional expenses or returns as a result of special taxes at destination, customs or similar.
Delivery Deadlines
Delivery times range between 2 and 6 business days (Monday through Friday), from the date of payment confirmation, depending on the territorial scope of the client and the volume of preparation of the same. These deadlines are indicative and Oxfordshoesonline.com reserves the right to delay them due to matters outside the company. In any case, Oxfordshoesonline.com undertakes to shorten the shipping deadlines to ensure a fast and efficient receipt of orders.
These delivery times will range between 2 and 15 days for orders with free shipping (over 50 Euros and up to 50 kg of weight).
The fact of having paid an order in advance does not oblige Oxfordshoesonline.com to complete the operation for reasons beyond the control of the company or stock breakage.
In any case, the client would be informed of the delay and the reasons that caused it. In the same way, the user could confirm the status of his order at any time since the order was made, using our contact form, by phone call or by WhatsApp or Telegram.
Warranty and Returns
If you are not satisfied with your purchase, you have a period of 14 days from the date of receipt of the purchase to execute your right of return.
In case of guarantee, Oxfordshoesonline.com will replace the customer with a product of the same characteristics and / or model as the one initially purchased. If the product with the same characteristics and / or model as the one initially purchased will not be in stock at the time of the guarantee, the full amount of the product will be refunded by bank transfer. The guarantee offered by Oxfordshoesonline.com will be subject to the manufacturers' own guarantees, which will ultimately be those who determine whether or not to replace the defective products.
To make a return the product must be in perfect condition, not having been handled and in its original packaging. Once the return is received and the status of the products has been verified, the amount of the same will be refunded through the same channel through which the payment was made during the purchase process.
If the reason for the return is due to an error on the part of Oxfordshoesonline.com, the return costs thereof will be borne by Oxfordshoesonline.com. In another case, if the reason for the return were outside of Oxfordshoesonline.com, the shipping and return costs will be borne by the customer.
Personal data protection
Oxfordshoesonline.com manages and maintains the file of its clients for the purposes of commercial deals with them. In no case will you provide any information to third parties. In compliance with the provisions of Organic Law 15/1999 of December 13, on the protection of personal data. As an Oxfordshoesonline.com customer, you may at any time exercise your rights of access, rectification, cancellation and opposition, by communicating it through our contact form.